Important Notice
In case that, while visiting Malta and our properties, you have any unexpected setback, please note the following important information and contact details.
Also please note that you can always contact us for any concerns.
Important Emergency contact details in Malta
General Emergency lines:
- Malta Police Force: 2122 4001-7 & 2122 1111
- Ambulance: 196
- Covid-19 Tourism helpline: +356 2169 2447
- Crime Stop: 119
- General emergencies: 112
- Reporting a Traffic Accident: 2132 0202
- Civil Protection Department: 2393 0000
- Marine & Air Emergency Rescue: 2249 4202
- Mater Dei Hospital, Msida: 2545 0000
- Emergency Vets Service Malta: 5004 3888
- Animal ambulance: 2590 4132
Malta International Airport, Luqa:
General Administration: 2124 9600 & 2124 9563
General Enquiries: 2124 9600
Flight Enquiries: 5004 3333 (Each call costs €1.00).
Covid latest updates from the airport.
In case you lose your passport or ID while in Malta, please contact your embassy here.
Important information to know before arriving to Malta
- The official languages in Malta are Maltese & English (most Malteses are polyglots and can also speak and/or understand Italian, French, and German)
- The Capital City is Valletta (Approximately 30 minutes by public transport from St Julian's)
- Car or motorbike rental is possible but keep in mind that driving in Malta can be tricky and complicated. Driving is on the left, the same as in the UK.
- The power plugs and sockets are of type G. The voltage is 230 V and the frequency is 50 Hz.
- The only pharmacy open 24 hrs on the Island is the one in the airport.
- The public transport available in Malta is the buses and the ferries, generally available between 5.30h till 23h.
- Tap water is safe, but we recommend always drink mineral water.
- Use official bank ATMs for money withdrawals and bring enough cash, as many shops and bars don't accept cards.
Safety in Malta
Malta is one of the safest countries in the world. Is good for families, solo travelers (female or male), and couples.
Pickpocketing, like in other main Tourist spots in Europe, is not common here.
In most of the towns, children play safely in the streets and neighbors even let doors of their houses open.
Assaults, robbery or any kind of violence is not common in the Maltese Islands.
The criminality rate is very very low.
Important Notice about our properties
Other Important notices to be aware of before check-in into our properties.
- Please note that currently, we are having construction works next to some of our Apartments* the windows are double glazed for your comfort.
- Due to high humidity in the Island, there are mold problems in most of the buildings along with the country. We do exhaustive cleaning and care on this matter, and our properties are new with modern finishes, however, if you still find this issue during your stay, please let us know so we can fix it immediately.
- Complaints of any kind must be notified to us during your stay and not after, for us to be able to assist you on-site.
We are always available for you, so please do not hesitate to contact us if you have any concerns or need special assistance.
Additionally, if you have any concerns regarding COVID-19 please click here.
Apartments* next to the construction building are the following